The "To Keep Up" Wiki

Notes:

• Price Range: Reflects the typical cost for frames; lens options and add-ons may increase the total price.
• Shipping (US): Shipping costs and times may vary based on location and shipping method chosen.
• Returns: Return policies are subject to change; always check the retailer's website for the most current information.
• Try-On Tools: Virtual try-on tools may require camera access; Home Try-On programs typically allow you to try frames at home before purchasing.
• Prescription Types: Availability of prescription types may vary by frame selection.
• Lens Options: Includes available lens materials and treatments; some options may incur additional costs.
• Customer Support: Availability of support channels may vary by retailer and time.
• Made Where?: Indicates the primary manufacturing locations; some retailers may source from multiple countries.
• Spring Hinge Availability: Indicates whether spring hinge frames are available; selection may vary.
• Lens Coatings & Add-ons: Prices and availability of coatings and add-ons may vary; some retailers include certain coatings at no extra charge.

• Pros:
  • Very affordable.
  • Tons of kid and adult styles.
  • Great for backup/spare glasses.
• Cons:
  • No refunds (only store credit or 50% remake).
  • Slower shipping.
  • Basic support.
• Positive Feedback:
  • Affordable pricing with a wide selection of frames.
  • Durable and stylish glasses.
  • High customer satisfaction ratings.
• Negative Feedback:
  • Some complaints about return process and customer service responsiveness.
• Best For: Budget buyers, kids, or backup glasses.

• Pros:
  • Extremely low prices.
  • Wide frame selection.
  • Good for international orders.
• Cons:
  • Slower fulfillment/shipping (2–3 weeks).
  • Shorter return window.
  • Build quality is hit-or-miss.
• Positive Feedback:
  • Extremely low prices.
  • Wide variety of frames.
• Negative Feedback:
  • Reports of long shipping times.
  • Mixed reviews on product quality and customer service.
• Best For: Super budget-conscious shoppers willing to wait.

• Pros:
  • Huge selection, including designer brands (Ray-Ban, Oakley, etc.).
  • Advanced virtual try-on with webcam.
  • Easy returns/refunds.
• Cons:
  • More expensive than budget options.
  • Upsells can add up quickly (coatings, lens types).
• Positive Feedback:
  • Large selection, including designer brands.
  • Advanced virtual try-on features.
  • Generally positive customer experiences.
• Negative Feedback:
  • Some customers reported issues with order fulfillment and customer service.
• Best For: People wanting name-brand glasses or full-service experience.

• Pros:
  • Affordable with stylish frames.
  • Frequent sales/promos (BOGO, 20–30% off).
  • Good lens/lens coating options.
• Cons:
  • Mid-level quality (some say not durable for rough daily use).
  • Refund policy only for style/fit, not Rx issues.
• Positive Feedback:
  • Affordable and stylish frames.
  • User-friendly website with virtual try-on.
  • Positive customer experiences.
• Negative Feedback:
  • Occasional reports of frame durability issues.
• Best For: Style-conscious shoppers on a budget.

• Pros
  • Affordable pricing with frequent promotions.
  • Wide selection of over 2,000 frame styles.
  • Offers a 90-day warranty covering manufacturing defects.
  • Virtual try-on feature to assist in frame selection.
  • Free shipping on orders over $69.
  • 30-day return and exchange policy.
  • 365-day frame guarantee.
• Cons
  • Shipping times can be longer than expected.
  • Customer service not available 24/7.
  • Virtual try-on tool may not accurately represent fit for all face shapes.
  • Some users report fit issues with certain frames.
• Positive Feedback
  • Customers appreciate the combination of quality and affordability.
  • Easy-to-use website and responsive customer service.
  • Fast shipping experiences reported by many users.
• Negative Feedback
  • Reports of receiving glasses with incorrect prescriptions.
  • Some customers experienced difficulties with refunds or replacements.
  • Instances of frames breaking shortly after purchase.
• Best For
  • Budget-conscious shoppers seeking a wide variety of styles.
  • Individuals comfortable with online shopping and virtual try-on tools.
  • Those looking for affordable eyewear with warranty protection.

• Pros
  • Competitive pricing starting at $39 for basic frames and lenses.
  • Offers a range of lens options, including bifocals, progressives, and photochromic lenses.
  • Fast shipping and reasonable return policies.
  • User-friendly website with straightforward navigation.
• Cons
  • Quality control issues reported, such as receiving glasses with defects.
  • Customer service experiences vary; some users report unhelpful interactions.
  • Some customers received glasses with incorrect prescriptions.
• Positive Feedback
  • Many customers satisfied with the affordability and quality of glasses.
  • Appreciation for the variety of lens options available.
  • Quick turnaround times for orders.
• Negative Feedback
  • Instances of poor quality control leading to defective products.
  • Challenges with customer service when resolving issues.
  • Reports of lenses arriving chipped or scratched.
• Best For
  • Shoppers seeking affordable eyewear with a variety of lens options.
  • Individuals needing basic prescription glasses without complex requirements.
  • Those prioritizing cost over premium quality.

• Pros
  • Stylish frames with a modern aesthetic.
  • Home Try-On program allows customers to try five frames at home for free.
  • Physical retail locations available for in-person assistance.
  • Free shipping and returns on all orders.
  • Offers eye exams and prescription renewals through their app.
  • Social responsibility initiatives, including the “Buy a Pair, Give a Pair” program.
• Cons
  • Higher price point compared to some online competitors.
  • Limited to Warby Parker's own brand; no third-party designer frames.
  • Virtual try-on feature requires an iOS device.
  • Some customers report issues with lens durability and scratching.
• Positive Feedback
  • High customer satisfaction with frame styles and quality.
  • Excellent customer service, both online and in-store.
  • Convenient and user-friendly shopping experience.
• Negative Feedback
  • Reports of lenses scratching easily, even with proper care.
  • Some users experienced delays in order processing and shipping.
  • Challenges with virtual try-on accuracy for certain face shapes.
• Best For
  • Customers seeking a blend of online convenience and in-person service.
  • Individuals looking for fashionable frames with the option to try before buying.
  • Those interested in supporting socially responsible companies.